Frequently Asked Questions (FAQ)

Orders & Shipping

1. How long does order processing take?
Orders are processed within 1–3 business days (excluding weekends and holidays). Once your order ships, you'll receive a confirmation email with tracking details.

2. How long does delivery take?

• United States (Domestic): 10–14 business days
• International Orders: 10–14 business days (delivery time may vary by destination)

3. How much is shipping?

• Free shipping on all orders over $35
• A $4.99 flat fee applies to orders under $35

4. Do you ship internationally?
Yes, we ship worldwide (except embargoed countries). Please note that customs fees, import duties, and taxes are the responsibility of the customer.

5. How can I track my order?
Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear.

Returns & Exchanges

6. What is your return policy?
We have a 30-day return policy. You can request a return within 30 days of receiving your order.

To be eligible, your item must be:

• Unworn or unused
• With tags and in its original packaging
• Accompanied by a receipt or proof of purchase

7. How do I start a return?
Contact us at info@onlytenbucks.com to begin your return.
Send returns to: 17203 Bland Mills Ln, Richmond, TX 77407

8. What items are non-returnable?
We cannot accept returns for:

• Perishable goods (food, flowers, plants)
• Custom or personalized items
• Personal care goods (beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

9. What if my item arrives damaged or incorrect?
Inspect your order upon arrival and contact us immediately at info@onlytenbucks.com if the item is defective, damaged, or incorrect.

10. Can I exchange an item?
Yes. The fastest way is to return the item and place a new order once the return is accepted.

11. What is the EU 14-day cooling-off period?
If your order is shipped into the European Union, you may cancel or return your order within 14 days for any reason. Items must meet the standard return conditions.

Refunds

12. How do refunds work?
Once we receive and inspect your return, we'll notify you if your refund is approved. Approved refunds are issued to your original payment method within 10 business days.

If it has been more than 15 business days since approval, contact us at info@onlytenbucks.com.

Payments & Billing

13. What payment methods do you accept?
We accept Visa, Mastercard, American Express (AMEX), Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

14. When is payment processed?
Payment is required at checkout. You'll receive an order confirmation email once your payment is successfully processed.

15. Is my payment information secure?
Yes. All transactions are encrypted and processed through trusted third-party gateways. Your payment details are never stored on our servers.

16. What currency are your prices in?
All prices are listed and charged in USD (U.S. Dollars).

17. Who can I contact for payment issues?
Please email us at info@onlytenbucks.com.